Total Patient Service Institute - ToPS

10/05/2026

47 five-star reviews in just a few days. ⭐⭐⭐⭐⭐

We could tell you that Total Immersion is different—but we think the people who just experienced it said it better.

From seasoned dental professionals with decades of experience to team members attending their very first training, the message was consistent:

They learned.
They laughed.
They connected.
And they left ready to do things differently.

Because Total Immersion isn’t about sitting in a room and taking notes. It’s about giving your entire team practical tools, stronger communication, and a renewed understanding of what creates an exceptional patient experience.

And judging by these reviews… they felt it. 💚

So here’s your sign:

Don’t hear about the next Total Immersion afterward. Experience it yourself.

📍 Fort Worth, TX
📅 February 19-20 2027

Bring the team. Get immersed. Come back different.

09/28/2026

🦷 What a valuable morning last Friday with the DFW Dental Connection Social Club!

Thank you for the opportunity to learn and connect with such a dynamic group of dental professionals. We loved seeing familiar faces and meeting new ones.

A special thank you to Pamela Peterson of Total Patient Service Institute - ToPS for her session, "From Stress to Yes! Mastering the Art of Financial Arrangements," and to PNC Bank for hosting us at their Farmers Branch headquarters.

Swipe through for a few of our favorite moments. We can't wait for the next one! 💛

09/25/2026

09/24/2026

STOP leaving money on the table because of insurance mistakes. 🛑

Rejected claims. Missed details. Confusing write-offs. Patients asking, “Do you take my insurance?” and your team not quite knowing how to respond.

Sound familiar?

Join Steven J. Anderson of ToPS and Kendra Glacken of Wisdom for a practical conversation about navigating today’s dental insurance landscape and avoiding the mistakes that can cost your practice time, money, and patient trust.

You’ll learn how to:
✔️ Reduce common claim submission mistakes
✔️ Catch details that lead to rejected claims
✔️ Know when to write it off…and when to do more
✔️ Handle patient insurance objections with confidence
✔️ Avoid a BIG mistake when going out of network
✔️ Change the way your team talks about insurance benefits

📅 Wednesday, September 30
⏰ 1:00–2:00 PM ET
💻 Live Webinar

Insurance may be complicated. Your strategy doesn’t have to be.

Register now! Link in bio

09/24/2026

STOP leaving money on the table because of insurance mistakes.

Rejected claims. Missed details. Confusing write-offs. Patients asking, “Do you take my insurance?” and your team not quite knowing how to respond.

Sound familiar?

Join Steven J. Anderson of ToPS and Kendra Glacken of Wisdom for a practical conversation about navigating today’s dental insurance landscape and avoiding the mistakes that can cost your practice time, money, and patient trust.

You’ll learn how to:
✔️ Reduce common claim submission mistakes
✔️ Catch details that lead to rejected claims
✔️ Know when to write it off…and when to do more
✔️ Handle patient insurance objections with confidence
✔️ Avoid a BIG mistake when going out of network
✔️ Change the way your team talks about insurance benefits

Wednesday, September 30
1:00–2:00 PM ET
Live Webinar

Insurance may be complicated. Your strategy doesn’t have to be.

👉 Register now - https://register.gotowebinar.com/register/4228384628332192600

09/21/2026

What if your next new patients are already closer than you think?

Growing your new patient flow doesn’t always require a bigger marketing budget. Sometimes it starts with knowing where to look, what to change, and how to make the most of opportunities already within reach.

Join Steve Anderson of ToPS and Gargle for:

More New Patients NOW!
Increase New Patient Flow by 30, 50, 100% for FREE

Discover practical, no-cost strategies designed to help your practice attract more new patients, uncover overlooked opportunities, and create a stronger referral flow.

📅 September 23
⏰ 1:00 PM ET
💻 Live Online

More patients. More opportunities. Without adding another line to your marketing budget.

Register now - https://dashboard.gotowebinar.com/webinar/1547125467978834781

09/01/2026

Ready to turn financial conversations from stressful to successful?

Join Pamela Peterson for a special session with the DFW Dental Connection Social Club as she presents From Stress to YES! — Mastering the Art of Financial Arrangements on September 18th.

Discover practical strategies to confidently navigate financial conversations, create better arrangements, and help more patients say YES to treatment!

📅 September 18 | 9 AM–12 PM
📍 PNC Bank Headquarters – Farmers Branch, TX
🎓 Earn 3 CE’s

Come ready to learn, connect, and grow!

09/01/2026

Ready to turn financial conversations from stressful to successful?

Join Pamela Peterson of Total Patient Service Institute for From Stress to YES! — Mastering the Art of Financial Arrangements on September 18th.

Discover practical strategies to confidently navigate financial conversations, create better arrangements, and help more patients say YES to treatment!

September 18 | 9 AM–12 PM
PNC Bank Headquarters – Farmers Branch, TX
Earn 3 CE’s

Come ready to learn, connect, and grow!

08/28/2026

Great teams never stop learning! Last Wednesday; the LAT team had the opportunity to close the office to focus on staff training with Total Patient Service Institute - ToPS to better serve our patients. Our training with Lindsay (pictured on the far left) focused on building knowledge, sharpening our skills, and growing together. We’re proud of our team and the commitment they bring every day!

08/21/2026

What happens when a practice says YES to ToPS? 💙

Our ToPS Coaches do more than teach—they step into your practice, work alongside your team, ask the right questions, challenge old habits, and help turn what you’re learning into lasting change.

Because transformation happens when teams communicate better, expectations become clearer, accountability grows, and everyone starts moving in the same direction.

These are just a few snapshots of practices doing the work, building stronger teams, and having a little fun along the way. 😉

It all starts with one decision: saying YES to ToPS.

Ready to see what’s possible for your practice?