05/05/2020
We have been closely monitoring the constant changes in San Francisco’s Shelter in Place orders due to COVID-19, and wanted to reach out with another update to our office status as well as how we are working to protect the health and safety of both you and our team.
OFFICE STATUS
Due to the extension of the SF Shelter in Place guidelines through the end of May, we are NOT able to open for routine dental care at this time. Please e-mail ([email protected]) or call our office (415-441-7766) for instructions on how to reach us if you have any emergency dental issues. We have been contacting parents who have urgent questions and will continue to provide guidance for maintaining your child’s dental health while we are sheltering in place. Once we get the clearance from the County of San Francisco, we will contact patients that have missed their appointments during the shelter in place period.
KEEPING EVERYONE SAFE
Here is a sample of a few changes that we will implement upon reopening:
Limiting Person to Person Contact: There will be a limit to the number of people allowed in the office at one time. We ask that no more than 1 adult accompany the patient(s) to the appointment. Please do not bring any siblings that do not have an appointment if possible. Our play areas will be inaccessible during this time. Masks or equivalent facial coverings must be worn inside. We encourage the use of contactless mobile payments such as Apple Pay and Android Pay.
Screening for COVID-19: Everyone (i.e. staff, patients, parents, etc.) will be screened before entering the office with a questionnaire and by taking their temperature. Anyone with positive answers to the questionnaire or a temperature greater than 100.4 degrees F, will NOT be allowed to enter the office.
Minimizing Your Time in the Office: We are working to streamline our check-in process to minimize the amount of time you will be in the office. Documents may be sent electronically requesting for electronic signatures. We will try our best to do what we can either electronically or via telephone where feasible.
More specific instructions and guidelines will be sent out prior to your next appointment with us. We just wanted to let you know that while we have been sheltering in place, we have continued working, planning, and preparing to provide you and your child the highest level of dental care once we open our doors.
THANK YOU
In this world of uncertainty, we appreciate your patience and understanding. We are all in this together and are eager to go back to work to see everyone's happy, healthy smiles. As a small business, we appreciate your support now and always!