05/24/2025
Important Notice Regarding Potential Data Breach of Patient and Employee Records
To our valued patients and former staff members,
It is with deep regret and concern that we inform you of a potential data breach involving the unauthorized removal and disposal of sensitive records from our dental office.
According to a witness employed by the landlord, On or around May 12, 2025, the landlord of our leased space:
Aditya Sehgal of Alamo Telesis Consulting, LLC., 718 Greystone Ridge, San Antonio, TX 78258, Phone: 210-248-8545
took it upon himself to enter and remove all contents from our dental office without following proper legal procedures or data protection protocols. These actions were not sanctioned by our practice and occurred without prior notice. Over the last year the practice has engaged in multiple attempts to remedy the situation of the illegal lockout that occurred and recover records being withheld by the landlord.
On May 21, 2025, a significant number of documents were discovered in the dumpster behind the dental practice. These included thousands of patient charts, insurance claims, and documents containing Protected Health Information (PHI), as well as employee records, W-2s, payroll records, and other Personally Identifiable Information (PII). Additionally, our server and several workstation computers were found in the dumpster with the hard drives removed. We are currently unable to determine the full scope of data that may have been compromised or who may have accessed this information during that time.
This breach has been reported to the San Antonio Police Department, and the following case numbers have been assigned: SAPD25101020 and SAPD25101645. The State Board of Dental Examiners, Texas Department of Health and U.S. Department of Health and Human Services (HHS) have also been notified of the breach.
We are actively working with authorities and data privacy professionals to assess the extent of the breach, recover any remaining information, and take all necessary steps to protect your data moving forward. If you believe your information may have been compromised, we encourage you to monitor your credit and insurance activity and consider placing fraud alerts or credit freezes if necessary.
We sincerely apologize for this incident and the distress it may cause. Our commitment to safeguarding your personal and health information remains unwavering, and we will continue to provide updates as we learn more.
If you are a current or former patient or employee concerned about the mishandling of your personal or health information, we recommend the following steps:
1. File a Complaint with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR)
The OCR enforces HIPAA laws and investigates breaches of Protected Health Information (PHI).
Website:https://ocrportal.hhs.gov
Phone: 1-800-368-1019
2. Report the Incident to the Texas Attorney General’s Office
The Texas AG handles violations of consumer protection laws, including data breaches involving Personally Identifiable Information (PII).
Online Complaint Form:https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Phone: 1-800-621-0508
3. Contact the San Antonio Police Department (SAPD)
Refer to the open case numbers if you have relevant information or wish to report concerns.
Case Numbers: SAPD25101020 and SAPD25101645
Phone (non-emergency): 210-207-7273
4. Credit Monitoring Agencies (for PII exposure):
If your W-2 or other sensitive info was exposed, consider contacting credit bureaus to place a fraud alert:
Equifax: 1-800-525-6285
Experian: 1-888-397-3742
TransUnion: 1-800-680-7289
Sincerely,
Dr. Leonardo Moya
Moya Family Dentistry
Here's what you need to know before you file a complaint:Read about the types of complaints you can file and pick the complaint form that addresses your problem.Take a moment to prepare and have important information on hand. Learn what information you will need to include in your complaint.Know tha...
