08/02/2024
We are hiring! If you are interested or know of anyone you could recommend who may be, please invite them to send their resume and their reason why they would be a great fit for the following position. Thank you and have a great day!
Job description
Friendly, outgoing person to manage financial and insurance collections, schedule appointments and help everyone feel good in fast paced environment. We are looking for someone to join our great patient-focused team, so if you like working with people and feel you have these skills, PLEASE SUBMIT YOUR RESUME TO [email protected] with your reason why you would be a great fit for this position in your cover letter or email. Dental experience helpful, not required. M-Th 7:45 to 5:00, Fri. 7:45 to 12:00.
Job Description: Dental Receptionist, Financial Coordinator and Public Relations
PRIMARY RESPONSIBILITIES
Responsible for administering the day-to-day activities of the dental front desk and office, including
but not limited to: maintenance of the records of patients, scheduling of patients, accounts receivable,
maintaining appearance and order of dental office, and recall/recare system. May also be required to
assist with general front office duties.
Responsible for assisting patients with financial options for treatment and for keeping the accounts receivables according to office policy.
SPECIFIC DUTIES
Reception Management
Manage day-to-day operations of dental office
Open and close dental office according to office protocol
Review the office for a neat, professional appearance and make necessary changes
Check the daily schedule for accuracy and post it in all treatment rooms
Answer and respond to telephone calls with professionalism
See that the phone is answered before the third ring at all times. Collect and respond to
messages left on the answering machine. Make sure appropriate message is on machine,
example: lunch, staff meeting, holiday etc.
Manage the answering machine daily. Assure that the message is context appropriate
Review supplies for reception and provide order to office manager according to office protocol
Ensure that HIPAA Notice of Privacy Practices Notice is on display
Monitor the condition of the patient bathroom. Check at least twice daily and correct any
cleanliness issues.
Patient Management
Maintain a professional reception area; organize patient education materials, etc.
Greet and welcome patients and visitors to the practice
Check in patients according to office protocol, verifying and updating patient information
Manage recall and inactive patient system
Oversee patient relations & handle patient complaints, according to office protocol
Help explain office policy to patients
Confirm the next day’s appointments according to protocol and patient preferences
Make follow-up appointments as needed
Be familiar with the office financial policy and be capable of attending a treatment conference
and making a financial arrangement with a patient according to office financial policy
Send welcome letters to new patients. Send thank you cards or letters to referral
sources. Send sympathy or congratulatory cards to patients of the office, as appropriate
Records Management
Gather and accurately record insurance information from patients
Record chart entries from phone or in-person conversations when appropriate
See that records are stored securely and handled in compliance with HIPAA privacy and
security regulations
Assure that every patient’s HIPAA forms and consent forms are signed and up to date.
Accurately file patient information
Arrange patient charts and radiographs for the next day’s appointments
Track cases and referrals to and from other doctors
Insurance
Help to update insurance information on all patients at all times
Organize supporting materials for claim forms, such as radiographs or written narratives, as
directed by doctor
Inventory Management
Monitor inventory and order dental office supplies as needed
Monitor and make sure all dental office equipment is working properly
Office Participation
Be an active participant in staff meetings. Perform other tasks as assigned by office manager
Correspondence
Sort, organize, and distribute mail
Prepare and send out new patient and referral thank-you letters as directed by office manager
Prepare and send out continuing care notices as directed by office manager
Prepare and send out other necessary correspondence as directed by office manager
Staff Daily Collections Management
Enter charges for dental services into the computer. Check each charting for logic, accuracy, and correct totaling
Make sure that each employee checking out patients request and collect money “over the counter” for each patient, and issue receipts or walk out statements, as appropriate, as patient leaves
See that each transaction is posted to the computer system accurately
Accounts Receivable Management
Explain financial treatment to patients
Record chart entries from phone or in-person conversations when appropriate
Enter patient financial activity in computer
Process accounts receivable/account payable tasks
Prepare statements
Resolve any account balances with patients and follow-up delinquent accounts
Assist patients in making financial arrangements or payment schedule with patients
Prepare billing statements promptly and accurately mail billing statements
Telephone patients with accounts overdue
Records Management
Document all necessary data into patients charts clearly and accurately regarding the patients appointment and anything important having to do with that patient’s appointment
See that the sensitive material is not left exposed at the front desk. Obey HIPAA rules
Oversees account receivables and account payables
Track cases and referrals to and from other doctors
Be familiar with the office financial policy and be capable of attending a treatment conference and making a financial arrangement with a patient according to office financial policy
Insurance
Update insurance information on all patients at all times
Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by doctor
Enter new insurance information in computer and call for verification and benefit information
Processes Patient Insurance (Create and process dental insurance claims)
Acts as the liaison between insurance companies and the dental office for submitting claims
Submit treatment plans for predetermination of benefits
Prepare claim forms for patients with dental insurance
Organize supporting materials for claim forms, such as radiographs or written narratives
Mail or electronically submit claim forms from office
Assist in the resolution of problems with third-party payers
Office Participation
Be an active participant in staff meetings Perform other tasks as assigned by office manager
Help handle incoming phone calls and address issues as needed
Correspondence
Monitor and edit any communication going to patients regarding upcoming appointments to ensure the information is correct and timely
Utilize all communication resources available to connect with patients to get them scheduled for treatment needed
PERSONNEL REQUIREMENTS
Education/Experience
High school diploma
Legible handwriting for communications
Knowledge of Dental Software a plus
Office experience desired
Interpersonal
Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
Effective verbal skills to communicate with patients and staff
Team player
Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)
Conflict Resolution Experience
Customer service or patient relations experience
Quick response/accurate data entry
Communicate all concerns to Office Manager
Job Type: Full-time
Salary: $16.00 to $20.00 /hour, depending on experience, performance, knowledge
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 32 – 39 per week
