03/27/2025
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Dear Valued Patient,
We hope this announcement finds you well. We are writing to inform you of an important billing matter that may affect your recent statement.
Due to an error made by our third-party billing company, some patients may receive two statements, each reflecting an additional finance charge. Please know that we are fully aware of this mistake and are actively working to correct it. We sincerely apologize for any confusion or inconvenience this may have caused and kindly ask for your patience and understanding as we resolve the issue.
Our team at Oak Lane Family Dental is committed to working on your behalf to ensure accurate billing and maximum benefit from your insurance providers. Please note the following key points:
1. Insurance Processing Timeline:
Statements are not issued until insurance claims have been paid and/or closed. Unfortunately, delays or denials in payment from your insurance provider are beyond our control. However, we routinely refile claims multiple times to advocate for our patients. This process can result in a delay of several months before you receive a final bill. In rare cases, this delay could extend beyond a year.
2. Collections Policy Update (Effective January 1, 2025):
As outlined in your signed financial agreement, patients are responsible for any remaining balance after insurance payments. Beginning January 1, 2025, accounts with unpaid balances older than 90 days may be referred to a collections agency and/or be subject to legal action.
We truly appreciate your trust and the opportunity to care for you and your family. Our team goes above and beyond to serve our patients with excellence and integrity, and we thank you for your continued support.
If you have any questions or concerns, please do not hesitate to contact our office. We are here to help and are working diligently to assist each of you during this correction process.
Warm regards,
The Team at Oak Lane Family Dental