07/28/2026
Same crown. Same case. Same shade request.
๐ฆ๐ฒ๐๐ฒ๐ป ๐๐ถ๐บ๐ฒ๐. (other lab)
When the office finally called me, I could hear the frustration.
And honestly โ I understood it completely.
โโโโโโโโโโโโโโโ
๐จ ๐ช๐ต๐ ๐ฐ๐๐๐๐ผ๐บ ๐๐ต๐ฎ๐ฑ๐ฒ ๐ฑ๐ผ๐ฒ๐๐ป'๐ ๐ฎ๐น๐๐ฎ๐๐ ๐บ๐ฎ๐๐ฐ๐ต โ ๐ฎ๐ป๐ฑ ๐๐ต๐ ๐ถ๐'๐ ๐ฟ๐ฎ๐ฟ๐ฒ๐น๐ ๐ท๐๐๐ ๐ฎ๐ฏ๐ผ๐๐ ๐๐ต๐ฒ ๐ฐ๐ผ๐น๐ผ๐ฟ.
It wasn't a complicated shade. Nothing exotic. (I believe it was A2/B2)
But the crown kept coming back wrong.
The first thing I asked for was a photo since I have no information.
Two shade guides placed next to the patient's teeth โ and the remake crown sitting right beside them.
When I saw the photo, it clicked immediately.
The patient's natural teeth were heavily worn.
Years of grinding had left the enamel layered with opaque horizontal lines โ the kind that come from wear patterns, internal structure changes, the way light moves differently through aged tooth structure.
๐ง๐ต๐ถ๐ ๐๐ฎ๐๐ป'๐ ๐ฎ ๐๐ต๐ฎ๐ฑ๐ฒ ๐ฝ๐ฟ๐ผ๐ฏ๐น๐ฒ๐บ.
๐๐ ๐๐ฎ๐ ๐ฎ ๐๐ฒ๐
๐๐๐ฟ๐ฒ ๐ฎ๐ป๐ฑ ๐น๐ถ๐ด๐ต๐ ๐ฝ๐ฟ๐ผ๐ฏ๐น๐ฒ๐บ.
The lab needed to match not just the color โ but the specific block choice, the opacity layering, and the glazing technique that would replicate how that worn tooth surface catches light.
And without the photo, nobody knew that.
Including me.
At the same time, I can't just replicate the worn-down look of the adjacent teeth.
The new crown still has to look like a healthy, beautiful tooth โ while harmonizing with the natural teeth around it that have years of wear on them.
โโโโโโโโโโโโโโโ
๐ญ ๐ง๐ต๐ฒ ๐ฝ๐ฎ๐ฟ๐ ๐ ๐ต๐ฎ๐ฑ ๐๐ผ ๐ฏ๐ฒ ๐ต๐ผ๐ป๐ฒ๐๐ ๐๐ถ๐๐ต ๐บ๐๐๐ฒ๐น๐ณ ๐ฎ๐ฏ๐ผ๐๐:
If that office had come to Pi first โ and just sent a shade tab and a written description โ I would have done exactly what every other lab did.
Matched the color. Sent it back. Got a remake.
๐๐ฒ๐ฐ๐ฎ๐๐๐ฒ ๐๐ถ๐๐ต๐ผ๐๐ ๐๐ต๐ฒ ๐ฝ๐ต๐ผ๐๐ผ, ๐๐ฒ ๐ฎ๐น๐น ๐ท๐๐๐ ๐ด๐๐ฒ๐๐.
But I would probably ask for the photo since the 2nd remake.
Eventually, patient loved our crown, very lucky.
โโโโโโโโโโโโโโโ
๐ ๐ช๐ต๐ฎ๐ ๐ ๐ฑ๐ถ๐ฑ ๐ฎ๐ณ๐๐ฒ๐ฟ ๐๐ต๐ฎ๐ ๐ฐ๐ฎ๐๐ฒ
I built a ๐๐๐๐๐ผ๐บ ๐ฆ๐ต๐ฎ๐ฑ๐ฒ & ๐ฅ๐ฒ๐บ๐ฎ๐ธ๐ฒ ๐ ๐ฎ๐ป๐๐ฎ๐น and started giving it to every office we work with.
It covers exactly what photos to take, how to position the shade guides, what lighting to avoid, and what additional details help us match texture โ not just color.
But I also knew the reality:
Offices are busy. Staff changes. Not everyone reads the manual.
So for the first few custom shade cases with any new office, I made one rule:
Call me directly. Every time. Before you send.
Not because I don't trust the team.
Because I know that one 5-minute call eliminates the chance of case #1 becoming remake #7.
โโโโโโโโโโโโโโโ
๐ก ๐ช๐ต๐ฎ๐ ๐'๐๐ฒ ๐น๐ฒ๐ฎ๐ฟ๐ป๐ฒ๐ฑ ๐ณ๐ฟ๐ผ๐บ ๐ฐ๐๐๐๐ผ๐บ ๐๐ต๐ฎ๐ฑ๐ฒ ๐ฐ๐ฎ๐๐ฒ๐
Most custom shade failures aren't color failures.
They're failures of ๐ถ๐ป๐ณ๐ผ๐ฟ๐บ๐ฎ๐๐ถ๐ผ๐ป.
The lab doesn't know the patient's teeth are worn.
The lab doesn't know the surface has unusual opacity.
The lab doesn't know what the existing restorations look like next to it.
A shade tab tells us one thing.
A good photo tells us everything.
Two shade guides. Natural light. The crown next to the tooth.
That's the photo that changes the outcome.
โโโโโโโโโโโโโโโ
๐ฆท ๐๐ ๐ฟ๐๐ฃ๐ฉ๐๐ก ๐๐๐
Custom shade cases โ send us the photo first.
If you're not sure what to send, call us before you do.
That's not extra work. That's the shortcut.
Have you had a custom shade case that kept coming back?
What ended up being the actual problem? ๐