Front Office Companion

02/11/2019

Very neat story from right here in my own back yard!

During the turn of the 20th Century, the country may have been segregated, but one African American doctor saw no color lines. 

12/24/2018

Christmas reminder for all of us who serve others... whether in dentistry, in ministry or any other walk of life.

Christmas carols slip past the guardians of cultural sensitivities every now and then, bringing a smile to our souls in the midst of our troubled world. We remember so many times when God broke through history on the pages of His Word to make things new again. We long for a renewal in our lives and....

12/22/2018

CURRENT OFFER: Don't let rejected claims pile up. Don't end up with the difficult decision to either write off production or create a negative experience for your patients. We can help. Short term. Long term.

https://www.frontofficecompanion.com/introductory-offer

12/08/2018

Some months ago a client received an offer from a major dental insurance carrier to join their "Elite" network. He asked if I could look over the fee schedule and make a recommendation.

12/08/2018

Always everything with class. Dr. Manny and Mrs. Catherine Ngoh had a wonderful Christmas drop-in with great food and hospitality for friends and colleagues. But always thoughtful, they also provided a photographer so each guest could come away with a photo to better remember the evening. Thank you, Dr. Manny Ngoh and the outstanding team at Augusta Endodontic Center.

12/02/2018

Thank you, Jennifer Rosenke Meyers, for sharing this photo. Glad you received your copy. And since it's better give than to receive, I've got a few more to give to those who contact me first.

11/26/2018

The more you tackle the "uncomfortable", the sooner you will be comfortable.

11/14/2018

There are two reasons -- and two reasons only -- why practices like yours have aged accounts on their books:

1) They did not collect the appropriate patient portion at checkout, and

2) They did not know what the patient's insurance plan would cover or how much it would pay.

Stop the guesswork. Have eligibility, extensive benefits and preventive, basic and major history at your fingertips when your new patient walks in the door. Have insurance plans accurately built in your system with appropriate coverage books attached. You put the patient on the schedule. We take care of everything else -- a great solution for an overworked team who wants to get back to providing extraordinary patient care.

10/13/2018

Here's what backlogged claims look like over multiple offices we have worked in the past couple months. Aside from those claims which have been paid but overlooked in posting, the carrier reports that (1) 42% are not on file, (2) 7% are either under review or have payment in-transit, and (3) a whopping 49% are there because of errors in insurance verification, filing or in building the plan/coverage book in the practice management software. If you want to clean up A/R for good, give us a call. It all starts with proper insurance management systems. We can save you money, time and frustration so you can focus on patients and do what only you can do -- take care of new and existing patients!