02/25/2022
Moorehead Family Dentistry is seeking an administrative rock star!! This person helps support our three practices by coordinating new and existing patient’s appointments and experience. Often this includes the first point of contact via phone or email, allowing the dentists, front office coordinators, and hygienists to focus on providing excellent in-office dental care. This is accomplished by phone, text, and email interaction with current and prospective patients. This is a Full Time (5 Days/wk) office administrative position based our of our Blue Ash location.
Essential Duties and Responsibilities:
- Answering new patient phone calls, scheduling new and existing patient appointments, collecting detailed info for insurance and clinical regarding patient.
- Utilizing patient management software to manage patient & insurance info and ensure confirmed patient appointments.
- Assisting with insurance verification on a limited basis or flexing into consistently helping with insurance verification based on skills and desires.
- Supporting business goals by scheduling appointments effectively and supporting the practice revenue objectives.
- Following and demonstrating commitment to Moorehead Family Dentistry policies, professional expectations, clinical service excellence, and outstanding patient service.
- Other duties as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- Knowledge of business and accounting processes usually obtained from an Associates or Bachelor’s degree in Business Administration, Accounting, or Health Care Administration. Experience may substitute for education.
Knowledge, Skills, and Abilities Required:
- Previous dental front office or clinical experience is a requirement
- Strong ability to organize information and keep track of steps completed in a process.
- Friendly Customer Service with experience making professional phone calls
- A heart to care for the patients that we serve
- Self-motivated while be able to handle and account for specific tasks
- Ability to multi-task between phone calls, data entry, and patient interaction
- Handles fast paced environment with unwavering customer service
- Experience in software including: Microsoft office suite, Windows Mail, Internet Browser, Digital Scanner, Open Dental (Dentrix or other healthcare patient management software)
- Experience with a digital (VOIP) phone system is a plus
