09/23/2026
โ๐๐ฆ๐ฉ๐จ๐ซ๐ญ๐๐ง๐ญ: ๐๐๐ซ๐ญ๐ข๐๐ฅ ๐๐ฅ๐จ๐ฌ๐ฎ๐ซ๐ ๐๐๐๐๐๐ญ๐ข๐ง๐ ๐๐จ๐ฎ๐ซ ๐๐๐ซ๐โ
Dear Chapa-De Community,
Due to a water leak, our Auburn medical building (Building B) experienced major water damage. The affected areas include Medical Pods A & B, Behavioral Health and the Substance Use Disorder Department (SUD). We are working quickly to repair the damage and provide a safe, healing environment for our patients. Repairs are expected to take at least 3 to 4 weeks.
๐๐ผ๐ ๐๐ต๐ถ๐ ๐ฎ๐ณ๐ณ๐ฒ๐ฐ๐๐ ๐๐ผ๐๐ฟ ๐ฐ๐ฎ๐ฟ๐ฒ: The water damage affected 17 exam rooms and 10 offices. As a result, we are temporarily reducing the number of in-person appointments while we move and combine care teams into Pods C & D. Some groups and classes may also be relocated to help accommodate these changes. We encourage patients to use virtual appointments whenever possible during this time.
๐ง๐ต๐ฒ ๐ฝ๐ต๐ฎ๐ฟ๐บ๐ฎ๐ฐ๐ ๐ฟ๐ฒ๐บ๐ฎ๐ถ๐ป๐ ๐ผ๐ฝ๐ฒ๐ป ๐ฎ๐ป๐ฑ ๐ถ๐ ๐ป๐ผ๐ ๐ฎ๐ณ๐ณ๐ฒ๐ฐ๐๐ฒ๐ฑ ๐ฏ๐ ๐๐ต๐ฒ๐๐ฒ ๐ฐ๐ต๐ฎ๐ป๐ด๐ฒ๐.
๐ฃ๐ฎ๐๐ถ๐ฒ๐ป๐๐ ๐๐ต๐ผ๐๐ฒ ๐ฎ๐ฝ๐ฝ๐ผ๐ถ๐ป๐๐บ๐ฒ๐ป๐๐ ๐ฎ๐ฟ๐ฒ ๐ฎ๐ณ๐ณ๐ฒ๐ฐ๐๐ฒ๐ฑ ๐๐ถ๐น๐น ๐ฏ๐ฒ ๐ฐ๐ผ๐ป๐๐ฎ๐ฐ๐๐ฒ๐ฑ ๐ฑ๐ถ๐ฟ๐ฒ๐ฐ๐๐น๐. If you do not hear from us, please plan to attend your appointment as scheduled.
During this time, in-person appointments may be limited. Our team will reach out if your existing appointment is available as telehealth.
We anticipate a high call volume as we support patients during this temporary disruption. We encourage patients to use the Healowโข app whenever possible. With it, you can:
โข Message your care team
โข Request prescription refills
โข Participate in Telehealth visits
โข View appointment details and health information
โข And more!
As we get more information on when these spaces and operations will be restored, we will share them on the Incident Update page on our website. You can visit it here: https://chapa-de.org/latest-news/incident-auburn-water-damage/
We appreciate your patience and understanding as we move forward through these changes. Thank you for allowing us to continue caring for you and your family while we work to restore these spaces.