We look forward to providing you with a high quality of care and NHS and private treatment in friendly and comfortable surroundings. The practice provides high quality NHS and private dental care to all members of the local community. We understand the needs of our patients, and ensure your treatment is done in complete confidence by properly trained staff, and that you are involved in decisions a
bout your care. NHS Contract Holder:
Dr Mark Brickley BDS MScD PhD FDS RCS (Ed) MOrth PhD - GDC Number 63661
We also provide treatment on a private basis, including cosmetic dentistry to improve your smile. For further information on our full range of services, please contact the practice. If you should require out of hours treatment please call 111 for a dental emergency. The NHS Local Area Team is contactable on 0300 3112233 or visit www.nhs.uk/service-search. This is a service provided by NHS England Local Area Team which is responsible for commissioning dental services in this area
You can express a preference about which dentist you will see. We will make all reasonable efforts to ensure that the request is met, but this may not always be possible. Should you wish to express a preference of practitioner, please state who you would like to be seen by when booking your appointment. We would strongly encourage our patients to attend regularly in order to achieve or maintain good oral health. We will undertake a Dental Care assessment during your first appointment in order to ascertain and agree your treatment needs. The following languages are spoken at the practice: English
Missing appointments wastes time and resources which are needed for other patients. Our practice policy is that if, on more than one occasion, patients cancel with less than 24 hours’ notice or do not attend an appointment, then we will no longer be able to offer NHS treatment. We will of course take any special circumstances into account. We may still be able to offer private dental care, but will require a non-refundable deposit. Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities
At your first appointment we do ask that any patient, under the age of sixteen, should be accompanied by a parent or guardian. We will always welcome a friend or relative who may accompany the patient into surgery regardless of the patient’s age. If you require a chaperone for your appointment please contact the practice beforehand to arrange this. Complaints procedure - We aim to make your experience at the practice as pleasurable as possible. However, should you have any complaints or comments, please contact the practice manager who will be able to deal with your complaint and talk you through our procedure. Alternatively, you can pick up a copy of the procedure from reception or download it on our website - https://apexdentalgroup.co.uk/about-us/policies-and-procedures/
Patient confidentiality - We take patient confidentiality extremely seriously at Apex Dental Practice and all personal information is treated in the strictest confidence. Only members of staff have access to patient information. All our patient records are securely stored at our practice to ensure that any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your express permission or where required by law. We have a strict confidentiality policy. To see a copy of this policy or if you would like further information regarding your rights to view your patient records please contact please ask at reception. The practice regularly communicates with its patients by email to confirm appointments and costs of treatment. We will not to send by email any information regarded as personal – for example, information about treatment planning and treatment. For you to benefit from receiving these communications, we need you to give your agreement for us to contact you by email. If we do not receive your acceptance, you will not receive email communications from us. Please ask for an agreement form from reception or download a copy to sign from our website. Our dentists:
Miss Alena Vejnar MUDr (Kosice 2001) – GDC number 135220
Mrs Birgit Barnes Zahnarzt (Hamburg 1999) – GDC Number 86862
If you would like to contact the General Dental Council, the contact details are below: 37 Wimpole Street London W1G 8DQ +44 (0) 20 7167 6000 http://contactus.gdc-uk.org/
