28/06/2020
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ATTENDING THE PRACTICE FOR AN APPOINTMENT⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
If you have an appointment over the coming months, you will notice some changes in the way you are looked after by the practice, in procedures around the building and with protocols we ask you to follow. Some of these changes are mentioned below and are important to adhere to when visiting Bod Heulog.
Once you have an appointment the dentist will phone you several days before to go through the medical questionnaire to update our records, and ask you some questions relating to COVID- 19 symptoms. They will also advise you of the changes that the practice has put in place to safeguard you from the virus, and the cost of the treatment.
On the day of the appointment the dentist or receptionist will call again, to check that you are feeling ok and you are not suffering any COVID- 19 symptoms, they will also tell you of the changes to the practice, and will advise you how to make a payment for treatment- pre or post treatment, and contactless or over the phone.
We ask that you:
* attend the practice alone- if someone is bringing you, where possible they should remain outside the practice and wait.
* bring few/no personal belongings, any that you do bring- keys, phone, purse/wallet will be placed in a sealable box and placed outside the surgery.
* attend promptly at the appointment time- we have had to allow for treatment, surgery fallow times and additional cleaning and therefore cannot see you if you attend late. The waiting room is also currently out of use for the foreseeable future, so there is nowhere to wait inside the building if you are early.
* ring the practice to advise us that you have arrived when you are stood outside our front door, the nurse will then allow you entry into the practice.
* use the bathroom before leaving home as our bathroom is also out of use for the foreseeable future.
* please wear your own face mask/ covering as PPE is in short supply and we need to conserve ours for the practice, to enable us to continue to see patients.
As soon as the nurse has let you into the practice, she will need to take your temperature and record this on your medical questionnaire. You will be asked to place your belongings in a box and then sanitise your hands; the nurse will then ask you to check and sign your medical questionnaire. You will then be taken to the surgery, please try to touch as little as possible on your way through the practice.
We advise that you keep your face covering on at all times within the practice, the dentist will advise when it is time to remove it. You will be given a pre-treatment mouth rinse and then the dentist will carry out the necessary treatment. Once treatment is complete, you will be asked to replace your face covering and sanitise your hands, you will collect your belongings from the box and then escorted to reception to pay, or to the exit if you are paying over the phone.
Staff will endeavour to maintain social distancing where appropriate, and depending on the treatment that you attend for, there may be additional, enhanced PPE in place; especially if your treatment requires use of any water producing equipment as these produce additional aerosol.
Appointments will be managed to make the surgery as efficient as possible, so that patients requiring treatments are not having to wait too long before their appointment date, and also to reduce the risk of interaction with other patients in the practice.
We ask that once you are given an appointment, if you or someone you live with/have contact with has any symptoms of the virus that you self isolate, and ring the practice to advise us immediately and reschedule your appointment.
If you have any problems or require further advice, please call the practice on: 01745 342996 and a member of our team will be happy to help you.
We hope to see you soon. Stay safe.
Bod Heulog Dental Team.
