The Channings Dental Surgery

17/09/2026

We are happy to annonce that our IT and telephone systems are back to normal as of this morning.
We thank you all for your understanding and we will endeavour to return all messages left on our voicemail today.
Once again please accept our sincere apologies for any inconvenience caused.

16/09/2026

We are unfortunately experiencing some problems with our computer and telephone systems this morning. We are unable to make calls, receive calls, or access any records. If you have left a message we are unable to access them.
This is due to a problem with our internet and telephone supplier and is out of our control.
They are trying to rectify this as quickly as they can. As soon as we are back online we will endeavour to return all calls and messages.
We apologise for any inconvenience caused and thank you for your understanding.

14/09/2026

Monday motivations.

12/08/2026

Thinking about Invisalign? Now is the time to start.

From **7th September**, Invisalign treatment costs are increasing across the UK.

To help our patients make the most of invisalign before the price increase, we're offering our August Smile Event:

✨ FREE Invisalign consultation & smile design
📸 FREE 3D digital scan
💷 **£500 OFF** Invisalign treatment
😁 FREE teeth whitening

If you've been considering straightening your smile, this is the perfect opportunity to begin your journey while taking advantage of our biggest savings.

📅 **Offer available throughout August only.**

📞 Contact us today to book your consultation - limited availability

**T&Cs**

• Offer valid for August consultations booked and attended only
• Patient must be dentally fit and clinically suitable for Invisalign treatment and teeth whitening
• Treatment is subject to clinical assessment and approval.
• To secure the promotional price, patients must accept their ClinCheck treatment plan and pay their treatment deposit **before 7th September**.
• Offer cannot be used in conjunction with any other promotion

22/07/2026

*Connection Issue*

We are delighted to announce that the connectivity issue that we had from yesterday afternoon, which led to our phone lines, internet and operating system being disconnected, has now been resolved.
We will do our utmost to rebook anyone affected in the next 24-48 hours.
We apologise for any inconvenienced caused and thank you for your understanding on this issue which was out of our control.

20/07/2026

A message from our Local Health Board:

For clarity for the dental team and patients, these are the current stipulations made by Welsh Government in the new (2026) Dental Regulations.
• A patient who has been seen within the previous 36 months for a non-urgent course of treatment is considered an active patient and may be provided with ongoing care. Dental practices must follow NICE guidance when agreeing recall intervals for their active patients. These will range from 3 to 24 months, depending on the patient's assessment of risk and need profile.
• A patient who has not been seen within the previous 36 months is therefore not an active patient and can no longer be seen in the practice. Such patients can access NHS dentistry by joining the Dental Access Portal and awaiting allocation to a practice, where they will be considered a new patient.

14/05/2026

It is our sad duty to inform you that a close family member of our principal dentist, Kenneth Chow, has been diagnosed with a terminal illness after a short but brave battle.
Over the coming weeks he will be taking compassionate leave in order to care for them.
We will try to keep disruption to patient care to an absolute minimum by offering alternative appointments. Sometimes this could be with a different clinician.
Mr. Chow will still be on site as much as he can, but as you can appreciate these are difficult times for him and his family. As with the nature of terminal illnesses there are no exact time frame so at this moment we do not know how much time, or for how long, that he will require to take off.
We thank you all for your compassion and understanding, and we sincerely apologise for any inconvenience caused.
We will endeavour to keep you informed of upcoming progress.

02/04/2026

*Easter 2026*

Due to the Easter holidays, we are closed for the following days:

Friday 3rd April
Saturday 4th April
Sunday 5th April
Monday 6th April

If you are in need of urgent dental treatment or advice during this period, please call 01656783403 and follow the instructions left on our voicemail.

We are back open on Tuesday 7th April at 8:30 am.

On behalf of all the team here at The Channings, we wish you a happy Easter.

01/04/2026

02/03/2026

*Update*

We have successfully migrated to our new patient management system in preparation for the new NHS contract that is to be introduced by Welsh Government on 1st April 2026.
Please be aware that all of us are trying to navigate through the new system. We are prioritising emergency requests (such as making emergency dental appointments) and this might mean a delay in routine requests (such as referrals, making routine appointments, sending out recall reminders, etc.). It will also mean that staff might take longer to process your request, be it by telephone, e-mail, or in person, than perviously.
We thank you for your patience during this period.