07/06/2020
In case you haven't received our email I thought I would post it on Facebook.
To our valued patients,
Firstly, I hope you and your loved ones remain safe and well. It’s been a long time, but we’re really pleased to inform you that we are planning our phased reopening of the practice as per government guidelines on 8th June 2020, a day we thought would never come!
We have been overwhelmed by your support during the lockdown period and ask that you bear with us that little bit longer, after which time we look forward to welcoming you back into the practice.
Whilst many things may have changed over recent months, what hasn’t is our commitment to you and delivering the highest standards of patient care.
Safety and infection control have always been of the highest priority in our practice and ever since the temporary closure, I have been continually reviewing guidance, ensuring that when we do re open we are providing a safe environment for our patients and team members. Planning our return to work has been ongoing for some weeks now and we have updated our operating procedures, increased our safety protocols as well as purchased enhanced PPE. I have taken the position of working to the highest possible standards with investment in additional equipment to ensure everyone’s protection and this will provide for you a level of safety which I feel will be unrivalled.
As a result of these increased protocols, your next visit to the practice will look and feel different. We will be wearing enhanced PPE, we will of course be promoting social distancing and your journey through the practice will be different. Fear not though, we are still the same team we were prior to entering lockdown!
As expected, there are many of you who are eager to be seen and we will endeavour to get to you all as soon as we can. The practice will initially open for telephone enquiries only, so should you need to speak to a member of the practice, please contact us by calling 01614451010. Please do not attend the practice in person just yet!
Initially we will be prioritising those patients who have had or are still in severe pain - we have a list of patients who have contacted me using the remote emergency triage service during the lockdown period and we will be contacting you shortly to discuss your current needs.
Thereafter we will reschedule all examinations, hygiene and routine appointments– we have a record of all appointments that have been cancelled because of the lockdown. We will be in touch to arrange appointments, and we will ensure every patient is seen as soon as is practically possible.
Finally, thank you again for your loyalty and patience throughout this pandemic – we truly are grateful for your support and cannot wait to get back to seeing and treating our patients.
Please take care and if you have any questions please get in touch and for now stay safe and well!
Best wishes,
Irfan Haque
