07/07/2026
A huge part of leadership is learning not to take things personally.
That's easier said than done.
Whether you're leading a practice, a team, a business or a project, there will be times when people disagree with you, challenge your ideas, or point out something you've missed.
I've come to realise that those moments are often the most valuable.
The people closest to the delivery of care often see things that leaders don't.
Dental nurses.
Reception teams.
Therapists.
Hygienists.
Associates.
If we're serious about improving patient care, building better services and creating stronger teams, we need to listen to those perspectives.
Not defend ourselves against them.
One of the simplest leadership habits I've tried to develop over the years is saying:
"Thank you."
Thank you for the feedback.
Thank you for the challenge.
Thank you for highlighting something I hadn't considered.
The same applies when things go well.
Great teams aren't built on criticism alone. They're built on recognition, appreciation and making sure people know that their contribution matters.
And when people become fearful of giving feedback, organisations stop learning.
When organisations stop learning, improvement slows.
When improvement slows, patient care ultimately suffers.
The best teams create environments where people feel comfortable speaking up, sharing ideas and respectfully challenging one another.
That's how we learn.
That's how we improve.
And ultimately, that's how we deliver better care for patients.
A huge thank you again to Dr Rana Al-Falaki for having me on the Nail It Podcast.
The full conversation is available here - https://buff.ly/cds1XwC
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