30/05/2020
Dear Patients,
The Chief Dental Officer has announced that dental practices across England will be allowed to reopen for face to face dental care from Monday, June 8th.
WE'RE RE-OPENING
OUR Practice will be open from Monday June 8th. However, as the risk of COVID 19 is still within the UK, we will not be back to 'business as usual'. be open from Monday June 8th. However, as the risk of COVID 19 is still within the UK, we will not be back to 'business as usual'.
We will be open Monday to Friday 8.15am-5pm. We will only be able to support patients who are in pain and need urgent care. Appointment availability will be limited so that we can implement enhanced infection control procedures to help reduce the risks to patients and colleagues.
We ask all patients to be flexible so that we can focus our care on those patients who need it the most.
We will not, until further notice, be providing appointments for routine care, hygienist services or cosmetic treatments.
If you need treatment before June 8th, please call us so we can arrange a telephone consultation.
KEEPING YOU SAFE
Infection control is always our top priority, you will have seen the efforts we go to on your previous visits. However, we will enhance this still further in light of the possible risk of COVID 19.
Infection control is always our top priority, you will have seen the efforts we go to on your previous visits. However, we will enhance this still further in light of the possible risk of COVID 19.
Patients attending the practice will experience a few changes, including:
- Completion of a pre-appointment screening call - this is essential. Your appointment can not take place without having first completed this call. A colleague from the practice will call you the day before or the morning of your appointment.
- Social distancing will be required in waiting areas and at reception
- Use of hand sanitiser on arrival and exit is required
- All visitors must wear a face-covering in reception/waiting areas and while walking through the practice
- Staff will be wearing PPE, this may feel unfriendly and different, but we're still the same friendly team!
- All notices will be removed from display if you need access to any policy, complaint procedure, practice information leaflets, please email us and it will be sent by email to you. Our email address is [email protected]
HOW YOU CAN HELP:
- Punctuality is essential; please arrive on time, if you are early, please wait in your car. If you are late, we may not be able to see you.
- Please attend alone. Children or vulnerable patients with appointments who need an es**rt should do so with one other person only, ideally a person from the same household.
- Leave all non-essential personal items (bags, coats, shopping, pushchairs) at home or hidden from view in your car. Ideally, attend the surgery with only your keys and wallet placed in your pocket or stored in a small zip-lock plastic bag.
- Payment by card is preferred
- Toilets will be out of use for patients except on request so that it can be cleaned immediately after use
We can not guarantee your appointment will be with your regular dentist due to limited appointment availability. - - --- Please be flexible so we can provide urgent care to all that need it.
- Please do not attend the practice without an appointment
- If you show any symptoms after attending the practice please phone us
All these measures will be explained to you on your pre-appointment call if you are uncertain or have any questions, please ask on that call.
MAKING APPOINTMENTS
If you are in pain and need of dental care, please call us during surgery hours, your needs will be assessed, and if required, an appointment will be made for you.
Appointment time and PPE are a limited and precious resource, failure to attend a booked appointment will be exceptionally wasteful during this time. If you can not attend a booked appointment for any reason you must call the practice as soon as possible to cancel. No further appointments being offered to any patient who fails to attend without notifying us of your need to cancel.
NEW PATIENTS
If you have not attended Nursery Lane Dental Practice before and are in need of urgent care, we can only offer appointments on a private basis. At this time, we are not able to welcome new NHS patients to our practice.
KEEPING YOU INFORMED
It will take some time for services to return to normal. Please be patient.
We will be updating this page and sending emails to patients to keep you informed. When we can offer routine check-ups, reminder texts will be sent to notify you.
Thank you