17/06/2020
To all our patients,
We thought we would let you know that we are getting closer to opening again soon. That decision will come from Scottish Government and the Chief Dental Officer (CDO).
Once we have a date we will let you know. However, we wanted to give more information about what to expect when we do re-open.
Initially, we will only be able to see emergency patients and will be very limited in the treatment we can provide. We will still be answering our phone and emergency mobile for urgent advice. Please be aware we are unable to carry out routine treatment in this initial phase of opening. We are still able to refer you to a centralised hubs if needed.
Infection control has and always will be paramount in a dental practice. And we have been working very hard behind the scenes preparing for re-opening. As an example, we have had professional face-fitting to provide the very best face masks for all staff, ensuring we have advanced PPE so you can trust that we have the very latest infection control procedures and equipment in place.
There will be some changes that we want to make you aware of, to ensure your safety and the safety of our staff. These include:
• Our doors will be locked, only pre-booked patients will be allowed to enter the practice
• When you call, we will advise and triage you relating to your dental problem.
• If you do need an appointment we will update your medical history and COVID history over the phone
• We will ask you, if possible to remain outside or in your car until we can take you into the practice
• Please come alone, unless the appointment is for a child or a patient requiring assistance
• Please bring a minimal amount of personal belongings with you as possible
• We are only allowed to operate one surgery with one small team, so you may not see your regular dentist
• We ask you to observe social distancing rules where possible, and we have alcohol hand sanitisers in our waiting room/ reception for you to use
• The whole team will be wearing PPE including face masks, visors & aprons
• We would prefer contactless payments if possible (the limit has increased to £45)
• You can still buy toothbrushes, whitening gel and TePe brushes
Finally, we look forward to seeing you again soon and you can be rest assured we will do our best to make your experience with us as easy and as safe as possible.
Thank you