12/01/2026
We’re aware there has been some online posts about our practice.
Our aim is always to provide safe, ethical, and high-quality dental care within NHS guidelines, while using limited appointment availability responsibly and fairly. We try to offer the best possible service to all our patients, but we recognise that it isn’t always possible to please everyone, and that our approach may not be the right fit for every individual.
Over time, we have made our practice policies stricter to protect patient care and ensure consistency across the practice.
If any patient has questions or concerns, we strongly encourage them to contact the practice directly so these can be reviewed properly. We’re also grateful that many of our patients choose to share their experiences through Google reviews, which reflect the professionalism and care we aim to deliver.
We remain committed to serving the Hawick community with transparency, respect, and clinical integrity.