12/06/2020
All of the Townhouse team would like to thank our patients for their understanding and patience over the past 12 weeks. Like you, we just want things to get back to normal as soon as possible.
Unfortunately routine appointments are still not available but we will keep you updated as soon as we are given the green light. Whenever it may be, your next visit to us will be quite different - this is how we will have to operate over the coming weeks so that we can keep everyone safe. We would appreciate your help in this by following the protocol below.
1. We will be operating a locked-door policy with social distancing keeping 2m apart until in surgery. Please do not come to the practice if you do not have an appointment.
2. The staff will triage you by telephone regarding your dental problem and to check your COVID-19 status before making your appointment.
Please come to your appointment alone and bring only essential belongings.
Please do not attend if you are feeling unwell, or have been in contact with someone who has been ill in the last 14 days.
3. Our bathroom facilities are closed to patients during COVID-19 due to cross-infection risk, so please use your own toilet before attending the practice.
4. Do not turn up too early for your appointment. When you are outside, please phone the practice and we will advise you when to come in and we will open the door for you.
5. On arrival you will be asked to use the hand sanitiser - please do not wear gloves.
6. You will be shown directly into the surgery where you may have to wait a few minutes. There is a plastic box in the surgery to place your essential personal belongings prior to treatment.
7. The Dentist and nurse will be wearing extra PPE, as per national guidelines, so please do not be alarmed - it’s still us underneath!
Please advise a child of this beforehand, to avoid unnecessary alarm.
8. After your appointment, you will be advised if you need to return to reception to arrange another appointment or make payment. Please be prepared to pay by card - contactless if possible. Otherwise, please make your way straight to the front door, using the hand sanitiser again before leaving. We’re not being rude, we’d love to chat, but the whole team have a lot to do, cleaning everything down to prepare for the next patient.
9. We understand that this is a lot of information. Please bear with us as we make preparations for a proper re-opening. Meanwhile, stay safe 🌈 and look after yourselves.
Best wishes,
Matthew and all the Townhouse team.