01/09/2026
In line with the rest of the NHS, we have a Zero Tolerance Policy against violence, aggression or threatening behaviour directed at staff or patients within the Practice. This is to safeguard our staff, patients and others. Our staff continue to receive aggressive and derogatory comments on a daily basis. This can be upsetting for them and lower staff morale.
Your dental health is important to us and we understand that it can be a stressful time when undergoing treatment.
This does not, however, excuse any form of aggression or intimidation towards our staff.
If a patient is deemed to have acted in an unsatisfactory manner, we may as a Practice exercise our right to remove the patient from our patient list.
Our Practice Staff have the right to come to work and care for others without the fear of being abused. Most people respect this and we thank you for being one of them.