17/10/2026
We know it can be frustrating when you can’t get through right away — we hear you! 📞 Richmond Terrace is a very busy practice, and our phones ring non-stop. Our reception team will always do their very best to answer every call as quickly as they can, but they can’t be everywhere at once.
Please be patient and kind — our team works incredibly hard. We have a zero-tolerance policy for rudeness or abuse towards our staff; everyone deserves respect. We truly value each and every one of you and always aim to give 110% to your care. Let’s work together — kindness goes both ways. 💛
