04/11/2022
Patient-first strategy. It has a nice ring to it, but what does it really mean?
While lecturing in Vienna, this was yet again one of my topics of choice. This time in the context of immediacy, where it serves as a great example of how this strategy and value drives transformation in dentistry. Because patient-first is the art of innovating in symbiosis with our target groups - not to be trendy, not to sound fancy, but to ensure that our profession evolves with and for our patients, making it easier for them to prioritize their essential dental health. What drives employee satisfaction? Multiple factors, of course, but patient satisfaction will always be at the core - making patient-first a double win if one succeeds.
Leaving Vienna, next stop was the CEO-DSO Summit in Zürich. Another excellent arena for discussing sustainable operations and patient-centred strategy with peers from DSOs across the globe. For an organisation of somewhat size, one must anchor strategies meticulously. Patient-first might sound obvious, but it's not easy. The needs and wants of patients continue to evolve as we work on integrating technology, psychology, and techniques. With patient-first, the entire team must have the necessary tools, knowledge, and support to do their part and thrive. Not just clinically but in every step of the patient journey - from communication to planning and internal teamwork. How do we know what our patient's needs and wants will be if it continuously accelerates? How do we ever get up to speed in the mids of a chronically hectic clinical life? 1) We choose to take the time to ask, listen, and learn every time we have the honour of being trusted by a patient in our chair. 2) We understand our limits as clinicians and procure specialised expertise to assist and work alongside us while we do what we do best.
I could talk about this for days and days, which my peer Christian Jarry experienced while I had the pleasure of being interviewed by him in Basel for Straumann Open Mic. Still interested in hearing more? Watch it here: Patient-first strategy. It has a nice ring to it, but what does it really mean? While lecturing in Vienna, this was yet again one of my topics of choice. This time in the context of immediacy, where it serves as a great example of how this strategy and value drives transformation in dentistry. Because patient-first is the art of innovating in symbiosis with our target groups - not to be trendy, not to sound fancy, but to ensure that our profession evolves with and for our patients, making it easier for them to prioritize their essential dental health. What drives employee satisfaction? Multiple factors, of course, but patient satisfaction will always be at the core - making patient-first a double win if one succeeds.
Leaving Vienna, next stop was the CEO-DSO Summit in Zürich. Another excellent arena for discussing sustainable operations and patient-centred strategy with peers from DSOs across the globe. For an organisation of somewhat size, one must anchor strategies meticulously. Patient-first might sound obvious, but it's not easy. The needs and wants of patients continue to evolve as we work on integrating technology, psychology, and techniques. With patient-first, the entire team must have the necessary tools, knowledge, and support to do their part and thrive. Not just clinically but in every step of the patient journey - from communication to planning and internal teamwork. How do we know what our patient's needs and wants will be if it continuously accelerates? How do we ever get up to speed in the mids of a chronically hectic clinical life? 1) We choose to take the time to ask, listen, and learn every time we have the honour of being trusted by a patient in our chair. 2) We understand our limits as clinicians and procure specialised expertise to assist and work alongside us while we do what we do best.
I could talk about this for days and days, which my peer Christian Jarry experienced while I had the pleasure of being interviewed by him in Basel for Straumann Open Mic. Still interested in hearing more? Watch the episode here: https://bit.ly/3DEyDV9
Another thanks for having me, Vienna, Zürich, and Basel Straumann🙏