19/01/2026
Important Practice Update
We would like to sincerely apologise for any confusion or inconvenience caused recently. We have converted to a new dental computer system and, unfortunately, this has resulted in some errors with our recall reminders.
As part of this, mass recalls were sent to some patients stating that you are due for your routine examination when you are not. If you have booked an appointment via our online booking link as a result of this message, these appointments will be cancelled in due course and we will contact you to arrange a new appointment when you are actually due.
Last week alone, we received 2,139 phone calls. This extremely high volume meant that some patients in pain or with dental emergencies struggled to get through, and for that we are truly sorry.
To help us manage this safely and fairly, please only call between 8.30am and 10.00am if:
You have a dental emergency, or
You need to cancel an appointment at short notice for that same day
Our reception team is continuing to work incredibly hard to answer calls, manage appointments, and check in patients across our very busy 8-surgery practice.
We also operate a zero tolerance policy toward abuse, and we kindly ask for patience and respect while our team works through this situation.
Thank you for your understanding and support while we resolve these issues.
