04/04/2020
Dear Patients,
We hope that you are all keeping well, safe and segregated in this difficult time.
As we are sure you will appreciate, guidance in relation to dentistry is changing on a daily basis in response to the COVID-19 pandemic. The British Orthodontic Society has suggested that orthodontic appointments should not be undertaken at this time, for your own protection and that of the clinical team.
https://www.bos.org.uk/News-and-Events/COVID19-BOS-Advice
We are bound by this guidance and will, of course, ensure that the safety and well-being of our patients and staff is paramount at this time.
As such, we will be unable to offer routine care but will continue to provide advice and management in relation to orthodontic emergencies. Please note that there are significant constraints in terms of the types of procedures that we can perform, even in relation to emergencies.
Please phone your local NEO practice and we will provide you guidance on how best to manage any problems from home.
In terms of continuing your treatment, we will be in touch with you once the situation has resolved and we are in a position to return to normal working arrangements. As such, we would be grateful if you could avoid contacting the practice for now, unless you require advice and/or management concerning an orthodontic emergency.
We would like to extend our, thoughts, support and commitment to all of you.
We look forward to seeing you again in more positive times.
NEO
The British Orthodontic Society is advising that no orthodontic patient should attend any clinic at this time. In an extreme emergency, the patient should contact the practice or unit by phone and discuss ways of resolving their problem at home.Â