08/07/2026
We have again been made aware of recent comments on Facebook regarding parking at our site. As a healthcare provider, our priority is patient care, and engaging in social media discussions would take time away from this. For that reason, we are unable to respond to comments on Facebook.
However, we have prepared the following statement to address the questions and concerns raised. Please see below for details.
Why We Introduced the Parking System
We understand that parking can sometimes feel stressful, and we truly appreciate your patience. We would have preferred not to introduce a parking management system; however it was necessary to address some very real issues. Patients were experiencing difficulty finding parking for appointments, vehicles struggled to exit the site during busy periods, and emergency vehicles needed reliable access at all times.
Free Parking for Appointments
If you have an appointment with us, Berrycroft Dental or Reena Cafe, parking remains free during your visit, providing vehicle details are correctly entered on the touch-screen devices provided before leaving the health centre.
Double-Check Your Vehicle Registration
Please make sure the full and correct registration number is entered. For example, we are advised that sometimes the number “0” is entered instead of the letter “O” (and vice versa). Entering an incorrect registration will lead to a Parking Charge Notice (PCN). A quick check can help avoid any unnecessary issues later.
If You Receive a PCN
If you do receive a PCN, please follow the instructions on the document if you wish to appeal. We understand this can be frustrating but unfortunately, we are unable to act on your behalf. Doing so would take time away from supporting patient care and might also affect your appeal process. We do not receive any income from this procedure.
Clear Information and Signage
The terms and conditions set by Creative Car Parks, who operate our car parking system, are displayed in our car park. You will also find multiple banners and posters around the building as parking reminders.
Further Appeals Process
All patients have the right to further appeal through POPLA (Parking on Private Land Appeals) an independent review service. Instructions for contacting POPLA are included on the back of PCN letters.
We truly appreciate your understanding and cooperation. This system was put in place to keep our site safe and accessible for everyone—patients, visitors, and emergency services alike.
Thank you for helping us make this possible.
