05/15/2020
Dear Patients and families,
We appreciate your patience during these extraordinary times. Due to new safety protocols and an ongoing shortage of essential personal protective equipment (PPE) we remain closed until further notice. We know that many of you have pressing oral healthcare requirements and we are working to re-open in a safe and timely manner. If you have a dental emergency please call our office at 250-384-4260 and you will be directed to phone the dentist on call. Emergencies requiring immediate treatment will be referred out. For lengthy phone consults, patient referrals, and providing prescriptions there may be a tele-dentistry fee of up to $75.
On May 13, 2020, Provincial Health Officer (PHO) Dr. Bonnie Henry stated:
"Direction is going to be provided, and weโre working on that with the regulatory authorities, the colleges for all the regulated health professions, on incremental changes and the guidance they need to move forward over the next couple of weeks."
Until the PHO orders change, and until the College of Dental Surgeons of BC and WorkSafeBC publish guidelines for the next phase of the pandemic, dentists must continue to comply with the current orders which are limited to providing urgent and emergent dental care only. Currently, only a few Victoria area dental offices have sufficient PPEs to remain open for emergencies. Once the new guidelines are finalized we will then need additional time to implement them (including potential equipment changes).
Please note that all previously scheduled appointments have been cancelled. Upon re-opening we will be prioritizing patients requiring emergency and urgent care, including those who have been in contact with Dr. Bridge and Dr. Turner during the shutdown. We will systematically call all patients who were previously scheduled to find new appointments in the order they were cancelled, and will prioritize urgent care needs. Unless you are suffering an emergency, we kindly ask that you do not call the office about a previously booked appointment. We will do our best to re-book cancelled appointments in a fair and chronological order. We appreciate your kindness and patience as we navigate this challenging situation, and we look forward to seeing you again.
Sincerely,
Dr. Bridge, Dr. Turner and staff