09/24/2026
If you have a question, chances are Rida has heard it before.
As one of our Patient Care Navigators, Rida spends her days helping patients find their way around HealthOne, from booking appointments to figuring out where to go and who to see.
So we asked her: what are the questions you get asked ALL the time?
Here are her top 3 FAQs from the front desk! ✨
1️⃣ Is HealthOne a private clinic and do I need a membership?
No, HealthOne is not a membership based clinic. We do accept OHIP, private insurance, employer benefits, direct payment from patients and we direct bill to most insurance companies.
2️⃣ Do you have lab services on-site?
Yes, we do have a walk-in laboratory. When you enter HealthOne The Well, head straight down towards Medical and the lab services are to the right.
3️⃣ How do I book an appointment?
Anyone at the front desk can help you book an appointment, or you can call your preferred location, or book online at healthone.ca