07/23/2026
📣Important Update‼️
In the process of getting a handle on our daily schedule, I've noticed a challenge that we believe can be addressed with a community-first approach. Right now, we have patients waiting months for routine services, yet we are seeing scheduled appointments being cancelled so last-minute (or not attended without letting us know) that our team doesn’t have a chance to fill the spot with someone who is patiently waiting. If, as a community, we can minimize last-minute cancellations, we can reduce wait times for everyone.
While a 2-business-day cancellation policy was “officially” introduced a couple years ago, I understand that it hasn’t really been enforced consistently. We want to be transparent that starting today, this policy will be active for all appointments.
“How is this community-focused,” you ask?
▶ 100% of cancellation fees go back to the community: We see missed appointments as an issue of access to care, not a financial opportunity. We do not agree with the idea of taking money without providing a service. Because of that, 100% of any missed appointment fees collected will go directly back into our community through local donations, sponsorships, and supporting neighbouring small businesses across the Almaguin region.
▶ It’s all about empty chairs: Our only goal is to avoid unused time that could have gone to someone else. If you have to cancel last-minute but we are successfully able to fill your spot with someone from our waitlist, you won't be charged anything. (FYI: hygiene appointments are generally the most challenging to fill at the last minute).
Thank you for helping us keep dental care timely, fair, and supportive for everyone in our neighbourhood. If you have any questions at all, please feel free to reach out to me directly by contacting the office!