05/12/2020
Dear Valued Patients and friends,
What a time to be alive! All the spring blooms and air is just wonderful :) We hope you are all getting to (safely) enjoy it just as much as we are.
We are looking forward to getting back to work and seeing everyone we have missed so much! We do not have an official reopen date to announce as of yet, but wanted to reach out and share some information with you all.
As was announced, Phase 2 of BC’s (Careful) Restart Plan begins mid-May under enhanced protocols, and this includes Dental Offices.
We, like all other dental offices, are still awaiting clear directives on the regulatory guidelines from the College of Dental Surgeons of BC. At this time, we are unsure if structural modifications are required for the dental operatories, however this may be a possibility.
One of the biggest challenges we will face with respect to returning to work is the availability of necessary personal protective equipment (PPE). This challenge may affect our ability to re-open & unfortunately it may push it back several more weeks.
We all want to reopen in the safest way possible, and when we do, you can be sure it will look a little different at your next visit.
A few examples of possible changes are as follow:
- Expect to be screened over the phone for symptoms of the virus and anyone who is ill will be asked to wait until they are healthy.
- Appointment times may be staggered to ensure minimal people in the office at one time and waiting rooms will be kept sparse, with no magazines or childrens toys and fewer chairs to ensure physical distancing.
- Patients will also be called into the dental chair quicker to minimize wait-times
and to manage the flow of people in and out.
- Administrative transactions will be reduced, such as paying bills which may be done virtually or via phone instead. In cases where transactions are done at the counter,
there will likely be plexiglass shields between administrative staff and patients.
Please wait for our office to contact you to reschedule your appointments. We have a comprehensive list of appointments needing to be rescheduled; please be patient with us as we navigate these challenging and atypical times.This
will allow us to complete the rebooking process in the most efficient & fair manner. As you can imagine there is a substantial backlog of displaced patients over the past 2 months. Patients who need urgent treatment will be prioritized.
Initially we likely will need to limit the number of patient appointments per day to possibly half of our typical schedule to meet physical distancing and procedural requirements.
We ask for your patience as we work towards the ‘new normal’ in our office. We know there is a strong desire and need to progress with your treatments as soon as possible, this is our goal too. When we have the office ready for you, we will announce it immediately and will look forward to seeing all your smiles again!
Be safe,
The Davidoff Dental Family